Published on: 23-08-2017

This is the Refund and Cancellation Policy of OneLoad by EP Systems Ltd. Please read this policy carefully.

OneLoad Refund and Cancellation Policy:

OneLoad customer can use credit card to purchase OneLoad balance. If refund is required against a balance purchase, they can initiate the process by emailing at within 24 hours of the purchase. A refund request placed after 24 hours of purchase will not be entertained.

Refund for balance recharge will only be applicable for the requests where the user has not consumed the product in part or in whole. There is no refund for OneLoad balance which the user has purchase and consumed in part or in whole.

If a refund request is accepted, OneLoad will initiate a refund to the credit card and the cardholder will receive the refund within a certain number of days, depending on the card issuer’s policies.

In the event of cancellation request which comply with OneLoad’s published refund and cancellation policy, OneLoad will electronically refund cardholder for the net amount of the relevant e-Transaction after deducting the applicable cancellation charges.

E-mail cancellations must contain the following information:

  1. OneLoad Account ID,

  2. First name,

  3. Last name and

  4. Transaction ID.

You can find this information in Transaction History against the required transaction, the information must be identical to the information originally submitted on your order. Also share your contact information so that we may contact you regarding order cancellation quires.

Refund and Cancellation Policy Updates

OneLoad reserve the right to amend this Refund and Cancellation Policy at any time. Any changes to this policy, will be notified on OneLoad Website, or by a blog post, by email, or by any method we determine. The method OneLoad chose is at our sole discretion.

We will also change the “Last Updated” date at the beginning of this Refund and Cancellation Policy. Any changes to OneLoad Refund and Cancellation Policy are effective as of this Last Updated date and replace any prior Refund and Cancellation Policies.

Questions about Our Refund and Cancellation Policy

If you have any questions about OneLoad Refund and Cancellation Practices or This Refund and Cancellation Policy, please contact us on the following: